Please note that we are not accepting new Medicaid Patients.
Still have questions? Please call our office and ask to to our Practice Administrator or send us an email using our secure on-line form.
Managed care is a form of health insurance that tries to control costs while maintaining a high quality of care. The plans accomplish this by several methods.
The primary care doctor (typically a family physician, internist or pediatrician) is the "point person" who manages managed care. You have chosen us as your primary care physician. If you are in need of prevention care or treatment of an illness, you should contact us. It is our responsibility to see to it that you are seen in a timely fashion and treated appropriately. If there is a need for additional medical care, such as a consultation or treatment by specialist, we will assist in arranging for that care, including assistance with the authorization process through your health plan. We will consider the recommendations of the specialist and, if appropriate, authorize them. You will sometimes be given an authorization form for the consulting specialist, typically good for one visit within a limited time period. It is important that you NOT make appointments and/or see specialists or consultants without authorization through our office since the health plans do not accept retroactive authorizations for such visits. As a result, the bill will not be paid by your plan for any visit to a specialist that did not undergo the referral process in advance.
You should call whenever you believe you have a problem that requires your being seen or about which you feel uneasy. You should also call for your health maintenance exams on a routine basis. If you feel you have a true emergency, you should call 911. In most instances however, it is more appropriate to reach the physician on call and decide together if an emergency room visit is appropriate. If you do transport yourself to an emergency room without speaking to a physician first, your health plan will make a decision about payment for that visit. We, as your primary care physicians, cannot do retroactive authorizations for emergency room visits. However, you should notify us afterward in any case so that we stay informed about your health. Please refer to your specific health plan's policies on the emergency room for more information. For less urgent problems, our office is ready to take your messages, at which point we will gather your chart and give all the information that you've given us to the doctor and his or her nurse. In most cases we return our phone messages on the same day and we do appreciate guidance from you as to when is best to call you. Lastly, be sure to call and cancel your appointments if you are unable to come.
Usually, it is possible to find a physician within the plan who has the same abilities, background and other attributes as the requested physician. Rarely, the specialist needed is so unique that no substitute can be found. On such occasions, we may be able to negotiate with the health plan to obtain authorization.
Emergency rooms are very expensive and can't provide follow-up care. More extensive testing is often done than would be necessary if you were seeing your primary care doctor. Our records and our ability to see you again soon (if necessary) are two important components of providing you with continuous and coordinated care in an urgent setting.
Our office has a doctor on call, and you may be able to handle the problem with the advice given. You may also be advised to call for an appointment the following day. If there is an urgent need to be seen, the doctor will either see you or authorize a visit to another doctor or an emergency room. If you are out of town and become ill, seek appropriate emergency care and call us during the next business day to let us know of your condition.
Because hospitals and their technology are costly, they must be used as efficiently as possible. That is why it is necessary, in the case of elective admissions, to plan out in advance how long you are expected to be in the hospital and what procedure is planned.
Managed care plans strongly support preventive care, including periodic check-ups. The frequency of such check-ups depends on your age and your particular health plan. Infants and young children have check-ups more often, whereas older children and adults do not need to be seen as frequently. Some plans do have a check-up schedule over and above which they do not pay for further health maintenance. Also, some plans do require that camp or school physicals that might fall in between these planned check-ups be paid for privately.
Your insurance co-payment is due at the time of your appointment. If you do not pay your co-pay at that time, you will be charged an additional $5.00 processing fee and we will mail you an invoice for your co-payment plus the processing fee. Per the terms and conditions of your medical insurance, if there is a dispute about you previously paying a co-payment, you must provide a payment receipt from Herndon Family Medicine or other documentation from your card issuer/financial institution. Without such documentation, you will still be considered liable for the co-pay amount, plus any processing fees assessed.
Most managed care plans allow for one Well Woman Exam per year. Our physicians routinely provide this service as part of complete care for women. Many of our patients choose to combine this with a thorough general exam. However, most managed care plans allow women the option of having this exam performed by a participating gynecologist. If you choose to see the gynecologist and a problem is detected which our doctors are trained in treating, you will be asked to follow up with us if you want your health plan to cover the service. This includes "follow-up Pap smears." If the problem is one that our physicians feel requires more specialized service (gynecological, surgical, etc.), the appropriate referral will be completed. For gynecological problems that occur in between your annual exams, we ask that you schedule an appointment with us so that we may evaluate you.